Sorenson VRS (Video Relay Service) Reviews

2 Comments to Read

Sorenson Video Relay Service (SVRS) is a no-cost, 24/7/365 service for the American Sign Language community that enables anyone to conduct interpreted video relay calls with family, friends, or business associates. Sorenson Video Relay Service (VRS) is opening regional interpreting centers to keep call wait times down. Sorenson Video Relay Service (VRS) is seeking professional interpreters to work at the Sorenson VRS Interpreting Centers located around the US and Canada.

As explained in Sorenson’s Special Disclaimer, Sorenson does not represent, warrant, or guarantee that its relay interpreters meet the various interpreting requirements mandated by the laws of any states, or that its interpreters are trained, authorized, or certified to provide Relay Services pertaining to any particular area of specialty, including medical, mental health, or legal.

As with any of the VRS companies, we invite you to share any experiences you have had while using Sorenson VRS.

Merle said,

A friend of mine used to work for Sorenson. He said that Sorenson has “color code” for tech support. The colors represent the number of minutes a customer has used SorensonVRS.

All tech support employees are told to take the higher minute color as their priority to help.
Mike said,

I have been threaten if not use their service in certain number of days, then they will take the VP device.

This company is so bad I have given up on them. Poor customer service, rude REP and dirty tactic business method.

Shame on them.